1. Introduction
Welcome to Multora UK Limited ("we," "our," or "us"). These Terms and Conditions govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms.
Important: Please read these terms carefully before using our services. If you disagree with any part of these terms, you must not use our website or services.
2. Definitions
In these Terms and Conditions:
- "Website" refers to multora.uk and all associated subdomains
- "Services" means all products, services, and content provided by Multora UK Limited
- "Customer," "you," or "your" refers to the individual or entity using our services
- "Order" means a purchase request placed through our website or other channels
3. Account Registration
3.1 Account Creation
To access certain features, you may need to register an account. You agree to provide accurate and complete information during registration.
3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.3 Account Termination
We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activities.
4. Orders and Purchases
4.1 Order Acceptance
All orders are subject to availability and our acceptance. We reserve the right to refuse or cancel any order for any reason.
4.2 Pricing
Prices are displayed in GBP and are subject to change without notice. We are not responsible for typographical errors in pricing.
4.3 Payment
Payment is due at time of purchase. We accept major credit cards and other payment methods as displayed at checkout.
4.4 Delivery
Delivery times are estimates only. We are not liable for delays caused by third-party carriers or unforeseen circumstances.
5. Returns and Refunds
5.1 Return Policy
Unopened products may be returned within 30 days of delivery for a full refund. Please refer to our Returns Policy for details.
5.2 Refund Processing
Refunds will be issued to the original payment method within 14 business days of receiving returned items.
5.3 Damaged or Defective Items
Contact us immediately if you receive damaged or defective products. We may require photographic evidence.
6. Intellectual Property
All content on our website, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws.
You may not reproduce, distribute, or create derivative works from our content without express written permission.
7. Limitation of Liability
To the fullest extent permitted by law, Multora UK Limited shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services.
7.1 Product Use
Customers are responsible for reading and following all product instructions and warnings before use.
8. Privacy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information.
9. Governing Law
These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
10. Changes to Terms
We may update these terms periodically. The updated version will be posted on our website with a new "Last Updated" date.