Frequently Asked Questions

Our product selection process involves:

• Rigorous quality testing by our expert panel
• Evaluation of materials and manufacturing processes
• Customer need assessment
• Sustainability and ethical production review
• Market comparison for competitive value

Only about 5% of evaluated products meet our standards for inclusion.

Yes, ethical sourcing is a core principle at Multora UK. We:

• Conduct supplier audits to ensure fair labor practices
• Prioritize environmentally responsible materials
• Require transparency in supply chains
• Support small artisans and manufacturers when possible

We're continuously working to improve our sustainability standards.

We accept all major payment options:

• Visa, Mastercard, American Express
• Apple Pay and Google Pay
• PayPal
• Bank transfers for wholesale orders

All transactions are securely processed with 256-bit encryption.

Order modifications may be possible if your order hasn't entered the fulfillment process:

• Contact our customer service immediately at orders@multora.co.uk
• We'll attempt to accommodate changes within the first 30 minutes
• After processing begins, cancellation may not be possible

You'll receive email updates at each stage of your order's progress.

We offer multiple shipping methods within the UK:

• Standard Delivery: 3-5 business days (£3.99 or free on orders over £50)
• Express Delivery: 1-2 business days (£6.99)
• Next Day: Order by 1pm for next day delivery (£9.99)

International shipping typically takes 5-10 business days with rates calculated at checkout.

Yes, we currently ship to over 40 countries worldwide. Some considerations:

• Customs duties may apply depending on destination
• Delivery times vary by location
• Certain product restrictions may apply by country
• International returns are handled differently than domestic

Enter your address at checkout to see available options for your location.

Our customer satisfaction guarantee:

• 30-day return window from delivery date
• Items must be unused and in original packaging
• Free returns for UK customers
• Refunds processed within 3-5 business days

Some exclusions apply to personalized or hygienic products.

Simple 3-step return process:

1. Log in to your account and go to Order History
2. Select the item(s) you wish to return and choose a reason
3. Print your prepaid return label (UK) or follow international instructions

For guest orders, please contact our customer service team with your order number.